Velstar LogoShopify Platinum Partner Logo
Privacy Policy

Introduction

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Velstar Ltd is pleased to provide the following Privacy Notice:

Personal Data

Velstar Ltd uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which Velstar Ltd believes may be of interest to you and your business. In you making initial contact you consent to Velstar Ltd maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like your name, business contact details and Internet Protocol (IP) addresses.

Velstar Ltd's website uses cookies, which is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Velstar Ltd uses cookies to help identify and track visitors and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Velstar Ltd's website.

Velstar Ltd will only collect the information needed so that it can provide you with products and consulting services. This agency does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Velstar Ltd has purchased from a third-party list broker, on behalf of a client.

Legal Basis for Processing

Legal basis for processing any personal data

To meet Velstar Ltd's contractual obligations to clients and to also respond to marketing enquiries.

Legitimate interests pursued by Velstar Ltd and/or its clients

To promote the products and consulting services offered by Velstar Ltd and/or to market the services and/or products offered by Velstar Ltd's existing clients.

Consent

Through agreeing to this privacy notice you are consenting to Velstar Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by phoning or writing to us, see contact details below.

Disclosure

Velstar Ltd may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Velstar Ltd requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

Velstar Ltd do not broker or pass on information gained from your engagement with the agency without your consent. However, Velstar Ltd may disclose your Personal Information to meet legal obligations, regulations or valid governmental request.

Data Storage & Retention

Retention Policy

Velstar Ltd will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.

Data Storage

Data is held in the EEA using different (multiple) servers. Velstar Ltd may transfer personal data to internal or third party recipients located in another country where that country is recognised as having an adequate level of legal protection for the rights and freedoms of the relevant data subjects.

Your Rights as a Data Subject

At any point whilst Velstar Ltd is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing – you also have the right not to be subject to the legal effects of automated processing or profiling.

To access what personal data is held, identification will be required. Velstar Ltd will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months.

Contact Information

All requests should be made to the Data Protection Officer by phoning or writing to us at the address below.

In the event that you wish to make a complaint about how your personal data is being processed by Velstar Ltd or its partners, you have the right to complain to Velstar Ltd's Data Protection Officer. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

Data Protection Officer

Velstar Ltd

Platform Suite 3.02

New Station Street

LS1 4JB

Telephone: 0113 543 6555